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Capstone Project Team Lead

New York, NY

• Led an end-to-end pilot test for a new health monitoring app, collecting data via Apple Watch and integrating data management on iPhone and web platforms with an ML algorithm to identify abnormal heart rate patterns
• Tested and debugged real-time data transfer processes by running Kafka locally and on the server, ensuring seamless database integration and reducing onboarding time by 20% through detailed workflow documentation

Product Management Intern

Taipei, Taiwan

• Collaborated with engineering and product teams to design and implement an automated customer reinstatement flow, streamlining process efficiency and reducing human error
• Enhanced CMS process in Phrase by optimizing text generation workflows through automation and cross-team collaboration, achieving a 10x efficiency boost and removing 5% of redundant content entries

Program Team Lead

Taipei, Taiwan

• Orchestrated seven offline educational product management workshops for the Taiwanese youth community

Project Management

Taipei, Taiwan

• Oversaw office networks and device management for 30 startups with over 5,000 devices as an IT Managed Service Provider, increasing the customer base by 50% and achieving a 95% customer retention rate
• Established cost-benefit analyses in Tableau and implemented targeted pricing strategies based on customer segmentation data in Salesforce, leading to a 67% increase in seasonal customer profitability
• Ensured seamless connectivity for live streaming events, including LoL esports, by implementing redundant network connections and proactively monitoring network performance to minimize latency and downtime

Project Management

New Taipei, Taiwan

• Directed a core team of four in localizing and launching Japanese exhibits in Taiwan, securing the intellectual property (IP) license and venue authorization, and generating $1M in net profit within three months
• Headed operations for a 100-day commercial exhibition with an average daily attendance of over 3,000 people, overseeing a team of 20 staff members, ensuring a seamless visitor experience and maximizing revenue potential